Zoom Communications sustainability score: 57/100

Zoom reports FY2024 Scope 1 (~59t) and Scope 2 market-based (~4,840t) emissions, down 56% from FY2023. Data disclosed via CDP and Impact Reports with GHG Protocol methodology and multi-year tracking. No third-party limited assurance statement on emissions inventory identified.

Zoom quantifies Scope 3 at ~155,090 tonnes CO₂e for 2024 covering purchased goods (~99,210t) and capital goods (~37,710t), down 1.5% year-on-year. No evidence of active supplier engagement programme to reduce emissions. Scope 3 has increased 254% since 2021, likely from expanded boundary reporting.

Total emissions declined 5% from FY2023 to FY2024 (~168,630t to ~159,990t). Scope 1+2 fell 56% (~11,178t to ~4,899t). However, Scope 3 has grown 254% since 2021 due to expanded reporting boundaries, complicating the trajectory picture.

Zoom reports 94-94.5% global renewable energy for Equinix data centers with ISO 14064-3 third-party verification. Equinix holds SBTi-validated targets and RE100 membership. Zoom targets 100% renewable electricity by 2030. Remaining 6% gap; coverage achieved via Equinix procurement rather than direct PPAs.

No evidence of TNFD disclosure, formal biodiversity policy, or nature impact assessment. SaaS footprint inherently low; physical presence limited to Equinix data centers with their own strategies. FY25 Impact Report mentions LEED certification and electronics recycling but no specific nature commitments.

Zoom recycled/repurposed ~10,000 lbs of electronics and donated 2,000 computers to nonprofits in FY25. No formal circular economy targets, comprehensive waste metrics, or supplier materials requirements disclosed. Software-first model limits material footprint.

No water consumption data, footprint assessment, or targets identified in Zoom's public disclosures. Data centers operated by Equinix consume water for cooling but tracked by operator with third-party verification. Zoom's direct office water impact minimal. No formal water policy found.

Zoom established SBTi targets in 2023 and committed to 100% renewable electricity in direct operations by 2030. Long-term net-zero targets across all scopes by 2050 set through SBTi. Unclear whether near-term targets fully validated or at committed stage. No offset or beyond-value-chain mitigation evidence.

Zoom publishes annual Impact Reports (FY23-FY25) with emissions data via CDP, GRI-aligned disclosure. No dedicated Chief Sustainability Officer role publicly identified; executive compensation not linked to sustainability targets. Board-level ESG oversight mentioned but limited detail. No TCFD or CSRD-aligned disclosure.

No greenwashing lawsuits, regulatory actions, or climate-related controversies identified. No evidence of anti-climate lobbying or membership in obstructive trade associations. Not tracked by InfluenceMap LobbyMap. Past privacy/security issues (Zoommodbing 2020) unrelated to environment.